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Thread: Hijacking Daniels support thread

  1. #1
    C L    Happy MOOSE's Avatar
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    Default Hijacking Daniels support thread

    Got utterly fed up with artofwarcentral.com and the server lag so I hijacked a support thread Daniel made before he left for work. Read from bottom and up

    You are currently viewing ticket number: 231974
    This ticket is currently open. Below are your ticket details:

    RE:Server lagging
    by mOOnster
    2/21/2013 7:43:38 AM
    You gotta be kidding, we just moved the server from UK to GER cause of lag problems and now you want us to move again ? NO!

    Funny thing is when I tried the server yesterday we had 2 maps with more than 30 players and no lag. If you didn't make any changes yesterday then I guess the lack of lag was because the other game servers installed on the Windows box had a bad day with few players. My guess is that the cause of the lag is that you are over selling the server i.e putting too many game servers on the same box.

    2 maps with no lag is hardly any proof the the problem is gone so I'll update you on the lag issue during the next few days. The problem is it's very hard to fill the server now it's known as "a shitty lag server".

    How do you plan on compensating us for all the problems we have been experiencing ?


    RE:Server lagging
    by AoWC Farchord
    2/20/2013 10:57:47 AM
    I gotta ask, would you be okay to move to another location?

    RE:Server lagging
    by mOOnster
    2/19/2013 9:49:15 AM
    The server is still unplayable when it's even getting close to half full, i.e. no change to the lag problem. If anything it's even worse after your last change.

    During the whole time we have been a customer of yours we have been suffering from lag issues. As it is today we are paying for a service you are simply not providing us with. Fix it !

    - The server is restarted every day (usually more than once).
    - It's not running any plugins that we didn't use when we were hosted by gameservers.com
    - It's not running any plugins that are not used by lots (most) other popular servers.
    - We even tried it with no plugins at all, but it's still laggy.


    RE:Server lagging
    by Pugnacious
    2/17/2013 8:24:38 PM
    Restart it and give it a try now, i''ve made some changes to the machine. Thanks.
    Server lagging
    by mOOnster
    2/17/2013 8:06:30 AM
    It's open season for MOOSE !

  2. #2
    Senior Member DDD's Avatar
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    Hmmmm , great service ^^ !

    Maybe another serverhost ??


    "To be is to do" - Socrates
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    "Do Be Do Be Do" - Sinatra

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    Knife King kimko's Avatar
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    Default

    let me know when we give up. Me or Alan can just talk to multiplay when we go to the event in 28days and get a server hooked up


    stupid providers stealing money

  4. #4
    DStruct
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    sorry but DONT SAY I DIDNT TELL YOU SO
    could of sworn I said just go with multiplay long time ago, only ones Ive heard of a decade ago that are still here now

  5. #5
    C L    Happy MOOSE's Avatar
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    Default

    Your server is being moved

    Dear customer,

    As you may know, we've been having some issues as of late. To remedy that, we are currently moving our services to brand new, and more powerful machines with more resources, on a better network.

    Please note that your monthly bill will NOT change.

    Your old server will remain online for about a week, but note that any changes made on it will not be reflected as of today.

    If you have not already, you will soon receive an e-mail about the new server informations as well as the server IP and port.

    If you need anything else, please do not hesitate to submit a support ticket.
    It's open season for MOOSE !

  6. The Following User Says Thank You to Happy MOOSE For This Useful Post:

    Pikeamungus (24-02-2013)

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    Senior Member DDD's Avatar
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    JEEEEEEEJ , dont want to be too pessimistic but i hope this works !!


    "To be is to do" - Socrates
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    "Do Be Do Be Do" - Sinatra

  8. #7
    NiF.Member Pikeamungus's Avatar
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    I hope it works, I'm not gonna hold my breath though, as that would be stupid

  9. #8
    Admin   mOOnster's Avatar
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    ADDENDUM: Your server is being moved

    Sorry about that last notice, it was sent to everyone when it should have not.

    If you see this message, please ignore the last message about server moves.

    Thank you and sorry for the inconvenience.


    I'm speechless



  10. #9
    Admin   mOOnster's Avatar
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    Art of War Central Game Server Hosting is under New Ownership by one of the original founders Dallas Behling.

    Dallas Behling General Manager of Art of War Central "AoWC", announced today that Steve Phallen, President and CEO of North American Game Technology has sold the company brands Art of War Central, Wolf Servers, Bf3servers, Vskgamingservers, and WorldVpsHosting. Steve will no longer be associated with the 12 year old hosting company.

    Dallas Behling, one of the original founders at Art of War Central has purchased the company. The business was founded in 2001 by Jay Roberts & Dallas Behling. ClingCentral LLC. Has made the acquisitions to buy all the brands.
    North American Game Technology originally purchased the company in 2006, and remained owners up until February 2013, when Dallas Behling purchased the brands now incorporated in Cling Central, LLC

    “Steve Phallen was a great leader and I will take what he has taught me over the years and put toward all aspect of business” - Dallas Behling

    The new ownership brings strong leadership and direction to all of its products. This change provides Art of War Central a chance to solidify their direction and goals of providing superb quality, exceptional service and an improved customer experience. Industry vendors, suppliers and employees are excited about the movement created by this change and all our divisions remain committed to their customers.

    "Under Steve Phallen's leadership, the company has evolved, and a lot of experience was gained under his guidance. I am confident that all this experience gained will help us usher Art of War Central to the next level." – Steve Cossette

    New direction and Goals.

    Our new direction we want to take for the company is to establish our old community ties in the online gaming communities. We are looking for Mod Developers, Game Developers, Gaming Leagues, gaming developments, and anything related to our industry. We want to support, and build with the online gaming communities, like did over 10 years ago.

    “Dallas has done wonders for improving customer service where previously there was a lack. His ability to remain on the cutting edge of technological advancements in his industry is inspiring. I’m excited to see where he will take Art of War Central in the future.” – Cherie Hudson

    Performance & Cost

    Game Server Hosting companies have become complacent when it comes to developing new technology, to improve performance and lower cost. Art of War Central has a new development team in development that will engage the game sever clients to give them advanced performance, availability, and lower the cost per hosting per game server.

    “Steve Phallen was a great leader to the company. I have great respect for him. Sadly all things must eventually change. With this change of pace can only come progress though - Just like the times, that are ever changing, a company must adapt and grow. This change brings the opportunity for further growth and future opportunities for both us and our clients. I wish him well, and hope that in the future he continues to prosper.” – Marcus Ott

    Hosting Partners

    Since the new ownership has taken place at Art of War Central, investigations have been made into its partnerships and making dramatic changes to improve services quality. This has had effects on our clients, for a week during the move process. But we ensure all our clients these changes have been made to give a better service to our patrons, and any issues they have had during this process we will make sure they are taken care of.

    Art of War Central is a leading game server and dedicated server hosting provider for online multi-player games. From their beginnings, as the original game server company, Art of War Central has continued to expand, to become one of the leading game servers available. With dedicated servers especially designed for gaming, Art of War Central is well known amongst gamers for their commitment to high speed, great service and low cost (as low as 99c). More information about Art of War Central can be found at www.artofwarcentral.com
    Last edited by mOOnster; 24-02-2013 at 07:30 PM.



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